Introduction and Acceptance
This website (the “Site”) is operated by Vitamate Beverages Private Limited under the brand name Mateya, registered at 3 Dr. G. S. Bose Road, Signum Gardenia, Tower-3, Flat 4A, Kolkata, West Bengal 700039, India.
By accessing our Site or purchasing our products, you agree to be bound by the following Terms & Conditions (“Terms”).
Eligibility
You must be the age of majority or have guardian supervision to use this site. Our products are for adult consumption. You agree to comply with all laws while using the Site.
Account and Communication
You are responsible for your login credentials. Keep your information accurate and current. You agree to receive communication from us via email, SMS, or phone.
Products, Orders, and Pricing
Descriptions and prices are as accurate as possible. We may cancel orders due to errors, fraud suspicion, or stock issues. Prices are in INR and include taxes unless stated otherwise.
Payment and Secure Checkout
Payments are processed via Razorpay. Card details are not stored on our servers. Razorpay's secure systems ensure safety and compliance.
Shipping and Delivery
We ship only within India. Orders dispatch in 1–2 business days. Delivery takes 3–7 business days. You’ll receive tracking details upon dispatch.
Returns and Refunds
No Returnsunless the product is damaged or incorrect. Inform us within 48 hours of delivery for eligible refunds. Refunds processed within 7–10 business days.
Order Cancellations
Cancel before shipping for a full refund. After dispatch, refunds are subject to our refund policy. We may cancel orders due to operational constraints or fraud suspicion.
Intellectual Property
All content is owned by Vitamate Beverages Pvt. Ltd. You may not copy, use, or reproduce without written permission.
Prohibited Activities
Do not misuse the Site or interfere with its functioning. No viruses, hacking, or spam. Violations may result in account termination.
Disclaimer of Warranties
Products are sold "as is". We do not guarantee they meet all expectations. Site may have interruptions. Use judgment before relying on content.
Limitation of Liability
We are not liable for indirect or consequential damages. Our maximum liability is the amount paid for the product. Consume responsibly and check ingredients.
Indemnification
You agree to indemnify us against claims arising from your violation of these Terms or applicable laws.
Governing Law and Dispute Resolution
These Terms are governed by Indian law. Disputes shall be subject to the jurisdiction of Kolkata courts. Please contact us first to resolve issues amicably.
Grievance Redressal and Contact Information
Phone: +91 9830118145
Address: 3, Dr. G. S. Bose Road, Signum Gardenia, Tower-3, Flat 4A, Kolkata 700039, West Bengal, India
Grievance Officer will respond within 48 hours and resolve within one month.
By using our Site and services, you acknowledge that you have read, understood, and agree to these Terms.