Introduction
Vitamate Beverages Private Limited ("Mateya", "we", "us", or "our") operates the website drinkmateya.com and is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our Site or purchase our products.
Information We Collect
- Personal Data: Includes name, email, address, phone number, and payment details provided during account creation, purchase, or communication.
- Order & Transaction Data: Details of your orders, payment method (handled securely by Razorpay), and shipping information.
- Device & Usage Data: Includes IP address, browser type, device type, referral source, and browsing activity for analytics and security.
- Cookies & Tracking: We use cookies and similar technologies to enhance your site experience, remember your preferences, and analyze usage. You may disable cookies via your browser but some features may not work.
How We Use Your Information
- To process orders, deliver products, and manage your account
- To communicate order updates, promotional offers, and responses to your queries
- To improve our Site, products, and customer experience
- To comply with legal obligations and prevent fraud
- For analytics, internal reporting, and site security
How We Share Your Data
We do not sell your personal information. We may share your data with:
- Trusted partners (payment processors like Razorpay, logistics/courier partners) for order fulfillment
- Technology service providers (cloud hosting, analytics, marketing)
- Authorities or regulators if required by law
- With your explicit consent, where applicable
Data Security
Your privacy is important to us. We implement industry-standard security measures, including encryption and access controls, to protect your information. Sensitive payment details are processed via Razorpay and are never stored on our servers.
Third-Party Services
Our website may link to third-party services (such as payment gateways or social media). This Policy does not cover how those services handle your data. Please review their privacy policies before interacting with them.
Your Choices & Rights
- You can access, correct, or update your information by logging into your account.
- You can opt out of promotional emails at any time (order/transactional emails are still sent).
- For data deletion or export requests, contact us at contactus@drinkmateya.com.
Children's Privacy
Mateya is not intended for use by children under 18. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.
Policy Updates
We may update this Privacy Policy as needed. Changes will be posted on this page with the "Last updated" date. Your continued use of our Site means you accept those changes.
Contact & Grievance Officer
If you have questions, concerns, or requests regarding your privacy or this Policy, contact us at:
Email: contactus@drinkmateya.com
Phone: +91 9830118145
Address: 3, Dr. G. S. Bose Road, Signum Gardenia, Tower-3, Flat 4A, Kolkata 700039, West Bengal, India
Our Grievance Officer will respond within 48 hours and resolve issues within one month.
By using our Site, you agree to this Privacy Policy.